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Online Banking FAQ

You can visit or through this website and click on the ‘Online banking Login’ button. Your Logon ID is your 6 digits Customer ID number.

Click here to view instruction video.

Yes, when you pick up or receive your token you will receive a Personal Identification Number (PIN) and a Security Verification Code (SVC). When you activate your token, you will have to change this PIN. After you changed your PIN you can use the new PIN for all further transactions. Please be advised to file your SVC securely. You will need the SVC to unlock your security token the moment when the system has been locked.

* (click for instruction video)

* (click for instruction video)

See below videos on how to create, enable and disable a Sub-user.

Enable/Disable  Sub-User 

Click here to view instruction video.

Authorization Sub-User and Activation

Click here to view instruction video.

  • Process multiple payments at once instead of processing each payment separately 
  • Securely upload a payment
  • Process your payments anytime, anywhere

Normally at the end of the day. But if necessary client can send an email requesting the bank to make a payment within the text; OVERRIDE. Multicard will be refreshed every 2 hours.

If you lose your token, please call the bank immediately to block your token and visit the bank to apply for a new one.

In case the token is damaged, please do not open the damaged token. You can bring it to one of our branches, where you can fill out a request form for a replacement.

If your token has a low battery indication, please do not open the token nor try and replace the battery yourself. You can bring it to one of our branches, where you can fill out a request form for a replacement.

You will receive an email with subject ‘Security token request ID’. This email contains both the Logon ID and user (Sub-user) ID number(s) or names and corresponding request ID number. This request ID corresponds to the envelope number the main-user will receive for each sub-user. With this information the main-user can distinguish between request IDs to whom each package pertains. You will receive an ID card with the Logon ID, Sub-user ID and token serial number for reference. However, we recommend memorizing your serial number, registered on the back of the token, or put a small sticker to distinguish your token from other tokens.

Yes, the main-user needs to pick up the tokens and sign for receipt. The main-user is responsible for the sub-user tokens including the SVC. We recommend the main-user to file the SVC in a secure place.

The information required to make an online international transfer is as follows:

  • Full beneficiary name (initials are not allowed)
  • Full beneficiary address (P.O. Box numbers are not allowed)
  • Full bank address
  • BIC/SWIFT code of the beneficiary's bank
  • IBAN number of the beneficiary's bank