Our Mobile Banking app offers a variety of features such as:

• Check your balances and make payments.
• Create all your payments and transfers in the app and approve multiple transactions at once.
• Create and schedule payments.
• View your online statements and interest letters.
• Activate and deactivate your debit card for international use.
• Block and unblock your account for card transactions in case your card is missing or has been stolen.
• Rename your accounts 
• View your account transactions 

The Banco di Caribe Mobile Banking app is available for both Android and iOS. 

You can find the Mobile Banking app under the name: Banco di Caribe N.V. Mobile in App store and Google Play. 

Yes, even if you already use Banco di Caribe Online Banking, you will still need to register the new Mobile Banking App.

If you are an active user of the current service of Banco di Caribe Online banking, just follow the steps below to get started. Before you begin, make sure you have: 

• Removed the old Banco di Caribe Mobile App (white icon)

•  Downloaded the latest version of the Banco di Caribe Mobile App (orange icon) from App store or Google Play.

• two devices: 

  • A smartphone with the new app installed

  • A computer, laptop, or tablet to complete the registration process

• Your hard token (you will need it during registration)  

Click here for step-by-step guide to register your new Mobile banking app.  

If you are having trouble with your token and cannot complete the registration for the new Banco di Caribe Mobile App, we are here to help! Please contact us through one of the following channels:

• Banco di Caribe Online banking direct line: +5999 432 3555
• Customer Support Center +5999 432 3200
• WhatsApp: +5999 432 3000
• E-mail: customersupportcenter@bancodicaribe.com 

You can try restarting the registration process. If you are still unable to proceed, please contact us through one of the following channels for assistance:

• Banco di Caribe Online banking direct line: +5999 432 3555
• Customer Support Center +5999 432 3200
• WhatsApp: +5999 432 3000
• E-mail: customersupportcenter@bancodicaribe.com 

Simply open the BdC Mobile App on your smartphone and tap ‘Sign in’.

Your device will prompt you to enable biometric authentication. If you select ‘Yes’, you will be able to log in using your existing fingerprint or facial recognition. Once authenticated, you will be signed in and ready to explore the updated BdC Mobile App.

If you choose not to enable biometric login, you can sign in using the 4 to 6-digit PIN you created during the registration process.

The answer is yes. Once you have registered your app, you can continue to using both the  Mobile App and the BdC Online web-based platform. Here is how to login via the website:  

• Go to https://online.bancodicaribe.com/ on your device 

• Select your market 

• Enter your Loign ID and then tap “Continue” 

• On your screen will appear a Cronto code

•  Simultaneously you will receive a push notification from the BdC Mobile app on your phone asking if you are trying to login

• Tap ‘Yes’ to confirm the login 

If you do not receive a push notification from the app: 

• Open the BdC Mobile App and tap on ‘Approve’

• Tap ‘Scan Cronto  for Authentication’ and you camera will open automatically 

• Point your phone at the Cronto on the screen of the device you are logging in from 

• Once scanned, your login will be completed automatically.

Yes, sub-users can use the new Mobile Banking App. Please note that if:

• the sub-user already exists, the main user must first contact the bank to request activation of the enrollment process for the sub-user. This will enable the sub-user to complete the registration of the downloaded Mobile App.

• If the sub-user has not been created yet, the main user can create and enroll the sub-user through the web-based BdC Online platform, granting the necessary permissions for mobile access. New sub-users will receive an email to start the registration process without needing a token, which differs from existing users who register with a token.

You can approve up to ten (10) payments or transfers at once.

You will have approximately three (3) months from the launch date to transition to the updated version of the Banco di Caribe Mobile banking app.  We recommend making the switch as soon as possible to ensure uninterrupted access to all features and updates.

Your Login ID is the 6-digit Customer ID you originally received from the bank. However, if you have changed your Login ID in the past, you will need to use the new one instead. The original 6-digit ID will no longer work.

If you have forgotten your Login ID, please contact the bank for assistance.