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Documents and Administration FAQ
Requesting a statement is easy. Call us at (5999) 432 3200 or (599) 717 7595, contact us or visit our branch at Kaya Grandi 22. You can also download an e-statement from BdC online.
We are able to retrieve statements up to 10 years old. You can pick up your statement within two business days, or have it picked up by someone else carrying a valid ID, a letter of authorization signed by you, and a copy of your valid ID.
The fee is USD 2.96 for each monthly statement requested.
At the beginning of each year, your interest letter(s) will be sent to you for free.
If you need a copy, you can request one at an additional charge by calling us at (5999) 432 3200 or at (599) 717 7595, e-mailing us at info@bancodicaribe.com or by visiting our branch.
Users of BdC Online can download the interest letter for free as soon as they receive the notification that it is available.
If you need a balance letter, you can request it by calling us at (5999) 432 3200 or (599) 717 7595, e-mailing us at info@bancodicaribe.com or by visiting our branch at Kaya Grandi 22. You can pick up your balance letter on the first Wednesday following your request.
Need help?
Customer Support Dept.
(599) 717 7595
English