Customer Support FAQ


When will we stop accepting physical Transfer forms in our branch(es)?

Effective October 1, 2021, customers can only make transfers through BdC Online, as the physical Transfer form will no longer be accepted.

What are the expenses for transfers in BdC Online?

In BdC Online, transfers and Standing orders to own account are for free. For other transfers, you will be charged  a small fee, depending on the nature and destination of the transfer. For a clear overview of these fees, please see our fee list

How long does it take for a transfer in BdC Online to reach its beneficiary?

The transfer time depends on the nature of the transfer. In general, these are the transfer times that you can expect:

  • Transfers between accounts at Banco di Caribe: same day.
  • Transfers to other local banks: 2 business days.
  • Transfers within the Dutch Caribbean: 2 business days.
  • International transfers: 2 to 3 business days.