Customer Support FAQ

Safe lockers

What do I need to apply for a safe locker?

A safe locker offers a convenient way to store your valuable belongings. To apply for one, all you need is a current or savings account at Banco di Caribe that has shown activity during the past six months.

What are the sizes and fees of the safe lockers?

Our safe lockers are available in two sizes to suit your specific needs. Please note that the lockers are subject to availability, and a one-time deposit fee of USD 50.00 is required.

All locker boxes have a standard length of 40 cm and width of 23 cm. These are the available heights and corresponding prices:

  • Small      40 cm x 23 cm x 4 cm                               USD 30.00 per year
  • Large      40 cm x 23 cm x 14 cm       14 cm high    USD 50.00 per year

At what times can I access my safe locker?

You are welcome to access your safe locker on business days from 8 am to 4 pm.

Can a safe locker be registered on another person’s name?

Safe lockers can be registered in the name of a holder of a current or savings account at Banco di Caribe. In addition, you can authorize others to temporarily or permanently access your safe locker. Our representatives will be glad to assist you when you register.

If I lose my keys, can I still access my safe locker?

We urge you to take the utmost care in safeguarding your key. If you lose it, the process of accessing your safe locker will be difficult and costly.

You will need to visit our branch at Kaya Grandi 22 in order to inform us.  You will lose your initial deposit fee of USD 50.00 and you will be charged an additional USD 100.00 in order to access your safe. We do not have any spare keys.  If you wish to reuse our safe locker services, you will need to reapply for a new one.