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Customer Support FAQ

Loans

What is the maximum amount that I can borrow?

The maximum amount depends on your financial situation. There are several aspects that determine the amount that you can borrow, including your age, salary, monthly expenses, and any additional credit obligations that you may have. You must also comply with AFM rules and regulations. To find out the exact amount you can borrow, please visit our branch at Kaya Grandi 22 or contact our account manager.

What is the maximum repayment period for a loan?

The repayment period for our personal and car loans is determined by several criteria. We offer the flexibility of repayment periods of a maximum of 5 years for personal loans and a maximum of 7 years for car loans. To find out what your options are, please visit our branch at Kaya Grandi 22 or contact our account manager.

What do I need to apply for a personal loan?

We welcome your loan application if you are a resident who is permanently employed. Please bring the following documents:

  • Valid ID
  • Last two salary slips
  • Employer declaration
  • Statements of the last two months (if you are not a Banco di Caribe client)

What do I need to apply for a new car loan?

We welcome your loan application if you are a resident who is permanently employed. Please bring the following documents:

  • Car order
  • Valid ID
  • Last two salary slips
  • Employer declaration
  • Statements of the last two months (if you are not a Banco di Caribe client)

When will I receive a reply to my car loan application?

We strive to provide you with a reply to your loan application as soon as possible. If we have received all required documents, you can count on an answer within 48 hours.