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Customer Support FAQ

Debit Cards

What are the costs for paying with my Debit Card at payment terminals in shops, restaurants, etc.?

Your Debit Card transactions at payment terminals are completely free.

How long will it take before I receive my Debit Card?

You can pick up your Debit Card six business days after we have received and approved your application.

What should I do when my Debit Card is lost or stolen?

Please report a lost or stolen card immediately.

Contact us during business hours at, (5999) 432 3323 or your local branch.

After business hours, during weekends or holidays,please contact our 24/7 hotline at: (5999) 511 1919.

Where can I pay with my Debit card?

You can swipe at all merchants displaying the Maestro worldwide logo.

Can I change my PIN?

Yes you can change your PIN at any Banco di Caribe ATM.

What do I need to do with my Debit Card before I travel abroad?

Before traveling abroad please contact the bank in order to activate your Debit Card for international use. You may activate your card on BdC Online or if you are not a BdC Online user you may visit one of our branches.  Please submit your request at least two (full) business days prior to your departure.  

Be advised that your Debit Card has a default daily limit for your own protection.  The daily local limits are set at USD 550.00 for withdrawals at any ATM and USD 1374.00 for transactions at any Point of Sale terminals (POS). Your card will inherit these local limits when activated for interisland use.

The daily foreign limit (Outside of the Dutch Caribbean:  Curaçao, Aruba, Sint Maarten and the BES islands) will be set at USD 550.00 combined for both ATM and POS terminals unless specified differently by the customer. 

The interisland activation is applicable for an ATM and/or POS terminal belonging to Banco di Caribe or a CashNet member in the Dutch Caribbean. To be able to use your card at a non CashNet ATM and/or POS terminal please activate your card for international use as well.

International activation allows you to use your Debit Card worldwide at any ATM and/or POS terminal connected to Cirrus/Maestro offering this service.