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Customer Support FAQ

Credit cards

Which Credit Cards does BdC offer?

We offer a range of convenient Credit Cards from Visa and MasterCard. See our Credit Card page for more information.

There is an incorrect transaction on my statement. What should I do?

If you notice someting wrong on your statement, you may be the victim of fraud, skimming or simply a human mistake. Please visit our branch at Kaya Grande 22 or call our customer support department or contact your account manager as soon as possible.

How can I check my Credit Card balance?

You can check your Credit Card balance at any Banco di Caribe ATM and other ATMs with a VISA plus logo that allow that service or through your Banco di Caribe Online system.  

What should I do when my Credit Card is lost or stolen?

Report a lost or stolen card immediately.

During business hours:

Please call (5999) 432 3323 or your local branch.

After business hours, during weekends or holidays:

Please call (5999) 522 7777

Where can I use my Credit Cards?

With your Banco di Caribe Credit Card, you can pay virtually anywhere, and it gives you the purchasing power to make that must-have item yours right away. In addition, many car rentals, hotels and online stores require you to have a credit card, making it a truly essential tool for modern life, travel and business.

What do I need to apply for a Credit Card?

When applying for a Credit Card, you will need to bring the following documents to our branch: 

  • Two recent salary slips 
  • An employer’s declaration  
  • Valid form of identification

How do I apply for a Credit Card?

Applying for a Credit Card is easy. Please visit our branch or contact your account manager.

 

Do I need to have an account to apply for a Credit Card?

Yes, having a current account at Banco di Caribe is required when applying for a Credit Card.

How long will it take to receive my Credit Card?

You can pick up your Credit Card six business days after we have received and approved your application.

How do I pay back my outstanding Credit Card balance?

For your convenience, we offer you the choice of three different repayment methods:

  • Minimum payment: 5% of your outstanding balance is automatically debited from your current account monthly.
  • Full payment: Any outstanding balance is debited monthly from your current account;
  • Fixed payment: An agreed amount is debited monthly from your current account;